Wellness FAQ

• Visit myCigna.com or click on the Good For You! login on the top right of the schoolcare.org homepage.
• Click “Register” in the Customer Login box
• This will lead to a screen prompting you to "Activate your myCigna account"
• Follow the prompts to complete activation
• To verify your identity and complete registration, you will need to provide your Social Security Number OR Cigna ID number located on the front of your Cigna Medical ID card

Once your identity has been validated, you’ll be prompted to create a Username and Password.  Please be sure to record this information and store in a secure location for future access to myCigna.

• Visit myCigna.com to reset your Username or Password
• Click Forgot Username or Forgot Password
• Follow the prompts to reset your login information
• If you're unable to reset yourself, please call Cigna technical assistance at 1-800-853-2713

• Visit myCigna.com 
  • Once logged in, click drop down arrow next to your name in the upper right corner and select Profile
  • Under Contacts and Communications, you can update your Email Address(es)
• Also, email info@schoolcare.org to notify SchoolCare of the change

SchoolCare medical plan subscribers and covered spouses as well as SchoolCare 65+ plan retirees.

SchoolCare 65+ plan retirees use the same steps to register for an account. 

• Visit myCigna.com or click on the Good For You! login on the top right of the schoolcare.org homepage.
• Click “Register” in the Customer Login box
• This will lead to a screen prompting you to "Activate your myCigna account"
• Follow the prompts to complete activation

To verify your identity and complete registration, you will need to provide your Social Security Number.  

Click here to review the 65+ plan Incentive Summary. 

• Log into your myCigna.com account and access your Good For You! incentives under Wellness > Incentive Awards
• Click on the Goals tab to view an outline of all available programs
• You MUST complete Step 1, “Complete a confidential health assessment”, before you can earn incentives for other goals
• Scroll down under Step 2 to view all goals and activities available for incentive, noting dates available

Click here for your full 2020-21 Incentives summary.

Find easy-to-follow program instructions, videos and more at schoolcare.org under the Wellness tile.

NOTE: Cash incentives, payments and rewards paid to wellness program participants are taxable income. Please review with your tax consultant for more information.

Either SchoolCare or the employer will issue incentives on a quarterly basis. The 2020-21 schedule is as follows:

Quarter Ending                  Check Mailed or Reported to Employer

06/30/20                                                07/31/20

09/30/20                                                10/31/20

12/31/20                                                01/31/21

03/31/21                                                04/30/21

• Log into your myCigna.com account and access your Good For You! incentives under Wellness > Incentive Awards
• Click on the Goals tab
• Click “Complete my health assessment” under Step 1.

IMPORTANT: To receive cash incentives for participating in the wellness programs the Cigna Health Assessment must be completed annually. Upon completion incentives will become available. This means you must RETAKE the Assessment between June 1st and May 31st each plan year. 

We cannot confirm your completion on the Health Assessment. Please follow the steps listed here to confirm completion. 

For the health and safety of our members, on-site biometric Screenings will not be scheduled in 2020. Obtain your annual biometrics using one of the following options: 

• Complete and submit a Physician Lab Form (65+ plan retirees keep "Patient's Cigna ID Number" blank)
• Have your physician order labs at a Quest or Labcorp facility (Available to Cigna Medical Participants only). 

NOTE: Complete between July 1 and June 30.

• Log into your myCigna.com account and access your Good For You! incentives under Wellness > Incentive Awards
• On the right side of the page, under ‘Related Links” click to download the “Physician Lab Form”, a PDF document

• Log into your myCigna.com account and access your Good For You! incentives under Wellness > Incentive Awards
• Click the Goals tab and scroll down to view “Healthy Event”
• Click “Report my goal activity” under the current quarter Healthy Event (program will not award incentives reported in prior or future quarters). Input the Date of Activity and check the box to certify the information is true.

Examples of Healthy Events:

Cigna Medical participants: Please view the Preventive Care flyer for the SchoolCare Good For You! wellness programs. It takes 4-6 weeks following the processing of these claims to show as completed.  In addition, the incentive is available beginning 1/1/21.

65+ participants: Must self-report on your myCigna.com account. Access your Good For You! incentives under Wellness > Incentive Awards. Click the Goals tab and scroll down to view Preventive Care services available. To Report: Simply click “Report my goal activity” under the appropriate service.

Log into your myCigna.com account and access your Good For You! Apps & Activities incentives under Wellness > Apps & Activities.

NOTE: If it’s your first time visiting this page, you’ll be prompted to complete a simple set up.    

You can track steps either by using an app/device (such as Fitbit) or manually. We have two (2) brief tutorial videos to assist you.

• Click here for Tracking Steps via an App/Device
• Click here for Tracking Steps manually

For additional instructions on how to navigate the Apps & Activities incentives, view the Apps & Activities How-To Guide.

You can participate in either on-line or telephonic health coaching.

Log into your myCigna.com account and access your Good For You! incentives under Wellness > Incentive Awards

Online: Participate in multi-week online coaching courses that meet you wherever you are on your health journey. Click here to view the Online Health Coaching flyer.

Telephonic: Speak on-on-one with a health professional about setting and achieving your personal wellness goals. Simply call 1-800-244-6224. Click here to view the Telephonic Health Coaching flyer.

Omada is a lifestyle change program for those needing to lose weight and at risk of type 2 diabetes, hypertension, or high cholesterol.  You can take a short assessment to determine eligibility for the program at https://go.omadahealth.com/schoolcare.

Case Management is available for those who need additional help navigating a challenging health condition, coordinating care and treatment options. A Case Manager may contact you directly to determine if you qualify or you may call Cigna at 1-800-244-6224 to inquire.

For information about the SchoolCare’s Good For You! wellness programs, Cigna Customer Service is available 24 hours a day, 7 days a week at 1-800-244-6224.

For technical assistance such as registering for an account, Cigna Technical Assistance is available 24 hours a day, 7 days a week at 1-800-853-2713.

For questions about incentive checks and issues not resolved by Cigna, please email SchoolCare at goodforyou@schoolcare.org or call 603-836-5031, Monday – Friday 8:30 a.m. to 4:30 p.m.