Wellness FAQ

• Visit myCigna.com.
• Click “Register” in the Customer Login box
• This will lead to a screen prompting you to "Activate your myCigna account"
• Follow the prompts to complete activation
• To verify your identity and complete registration, you will need to provide your Social Security Number OR Cigna ID number if you have it

Once your identity has been validated, you’ll be prompted to create a Username and Password.  Please be sure to record this information and store in a secure location for future access to myCigna.

• Visit myCigna.com to reset your Username or Password
• Click "Forgot Username" or "Forgot Password"
• Follow the prompts to reset your login information
• If you're unable to reset yourself, please call Cigna technical assistance at 1-800-853-2713

• Visit myCigna.com 
  • Once logged in, click drop down arrow next to your name in the upper right corner and select Profile
  • Under Contacts and Communications, you can update your Email Address(es)
• Also, email info@schoolcare.org to notify SchoolCare of the change

SchoolCare medical plan subscribers and covered spouses.

SchoolCare 65+ plan retirees are no longer eligible to participate in the Good For You! Well-Being Program (as of January 1, 2023). If you are a retiree enrolled in the SchoolCare 65+ Advantage Plan, you have access to retiree-focused wellness options through your UnitedHealthcare (UHC) benefits. For more information on those, please refer to the plan guide that you received in the mail from UHC, or visit the Coverage and Benefits tab on the UHC/SchoolCare 65+ website at retiree.uhc.com/schoolcare/coverage-and-benefits.

From your computer:

• Log into your myCigna.com account and access your Good For You! incentives by clicking the "Wellness” menu and then “Wellness Home”
• Click on "Wellness Dashboard" or any other action item on this page to enter the new Wellness Portal 
• Upon first visit to the well-being program you will need to complete user agreements and set up a one-time login
• Select "Earn Rewards" from the Wellness landing page 
• Complete any combination of activities listed here between July 1 and June 30 to earn your incentives, up to $600 in Wellness Cash

From the Cigna app:

• Login to your myCigna account
• Tap on Wellness
• Upon first visit to the well-being program you will need to complete user agreements and set up a one-time login
• Tap on Earn Rewards 
• Complete any combination of activities listed here between July 1 and June 30 to earn your incentives, up to $600 in Wellness Cash

Coming soon: The User Guide to help you get started navigating the well-being program.

Coming soon: Rewards Guide that provides an overview of all available rewards. Please note that not all rewards are applicable to every person. Certain cancer screenings are available only if you meet the recommended age/gender guidelines.

NOTE: Cash incentives, payments and rewards paid to wellness program participants are taxable income. Please review with your tax consultant for more information.

Find easy-to-follow program instructions, videos and more at schoolcare.org under the Wellness tile.

Your Wellness Cash will be awarded upon completion of an activity or after your claim is processed. You must complete your annual health assessment to unlock your Wellness Cash.

Your earnings will be deposited into a digital wallet within the well-being program at myCigna.com (incentives will no longer be issued by check). You can convert your Wellness Cash to a gift card to use at a retailer of your choice or turn it into a Visa gift card to use anywhere. You can also use it to shop discounted products in the Personify Health Wellness Store donate it to a charity.

See your Reward Progress (how much you’ve earned for the year) and your Rewards Balance (what you have available to spend) and to spend your Wellness Cash:

From your computer:

• Login to your myCigna account
• Under the Wellness Menu, click "Wellness Home"
• Click on "Earn Rewards" 
• Your Rewards Progress and Rewards Balance will display on the left side of the page
• Click on the “Spend” tab to the right of those (the Spend tab will only display if you've completed your health assessment
• Choose from "Shop the Store", "Get a Gift Card", and "Donate it" to select how you would like to spend your accrued cash

From the Cigna App:

• Login to your myCigna account
• Tap "Wellness"
• Tap on "Earn Rewards" 
• Tap "Spend"
• Your Rewards Progress can be viewed under the "Earnings History" tab
• Tap on “Spend” to see your Wellness Cash balance and to spend it (the Spend tab will only display if you've completed your health assessment)
• Tap the three dots menu below to toggle through "Shop the Store", "Get a Gift Card", and "Donate it" to select how you would like to spend your accrued cash

Your Wellness Cash accrues continuously as you participate in the well-being program. Funds in your digital wallet roll over from one year to the next.

Please note: You will have 30 days to spend any unspent Wellness Cash upon disenrolling from your SchoolCare/Cigna medical plan. If converting your Wellness Cash to gift cards, please be sure to note the individual cards' redemption details as some have expiration dates.

• Log into your myCigna.com account and click on "Wellness Home" under the "Wellness" menu or in the mobile app, tap the Wellness menu
• Click or tap on the "Health" menu 
• Click or tap on "Health Assessment"
• Click the button to get started

IMPORTANT: To receive cash incentives for participating in the well-being programs the Cigna Health Assessment must be completed annually on or after July 1. Upon completion incentives will become available. This means you must RETAKE the Assessment each plan year. 

• Log into your myCigna.com account and click on "Wellness Home" under the "Wellness" menu or in the mobile app, tap the Wellness menu
• Click or tap on the "Health" menu 
• Click or tap on "Health Assessment"
• If you have completed the health assessment, your most recent date of completion and health score will be displayed
• If you have not completed the Health Assessment yet, you can tap the button to start it

If your health assessment completion date is after July 1 of the current plan year, your health assessment is complete for this year. You can also look at your Reward Progress on the “Rewards” page in the Wellness Portal. It will display if your health assessment has been completed.

If you believe you’ve completed your health assessment for the plan year and it is not showing as complete, contact Cigna at 800-244-6224 for assistance.

Connecting your fitness tracker or an app, like myfitnesspal to track calorie consumption, to the well-being program portal is a seamless way to track your activity and earn Wellness Cash for things like tracking steps, active minutes, workouts and calorie consumption without having to login to the well-being program daily.

To get started tracking from your computer:

• Log into your myCigna.com account
• Click "Wellness Home" under the “Wellness” menu
• Click on “Devices & Apps” under the “Resources” tab and you will be transferred to the Wellness Portal
• Click on the app you wish to connect to and follow the instructions to connect

Note: Apple Watch users (Apple Health) and those using Google Fit-connected devices must connect through myCigna using the mobile app 

Via the Cigna App:

• Login to your myCigna account
• Tap on "Wellness"
• Tap the "Connect a Device" button on the "Rewards" page
• Tap "Connect with Apple Health" or "Connect with Google Fit" depending on your device and follow the prompts
• Or Tap "Connect a device" and you will be transferred to the Wellness Portal
• Tap on the app you wish to connect to and follow the instructions to connect

For additional device connection support, view this Guide. There is also an extensive FAQ section available if you need additional support. Click here for more assistance connecting your trackers.

Obtain your annual biometrics using one of the following options: 

• Have your physician order labs at a Quest or Labcorp facility 
• Complete and submit a Wellness Screening Form for biometrics completed at an alternate facility (submission details are printed are on the form)
• Self-register for a biometric screening as part of your virtual Wellness Screening with MDLIVE (more information here)

Your biometrics will be automatically transferred to your myCigna account for incentives within 10 days of your claim being processed if completed through a Labcorp or Quest facility. It may take longer for processing if submitting a Wellness Screening Form.

If you complete your biometric screening at a lab other than Quest or Labcorp, you may need to have your provider complete the Wellness Screening Form for you to submit to earn your incentive.

• Log into your myCigna.com account 
• Scroll to the footer menu and click “Find a Form”
• Scroll to “Wellness Screenings and Waivers”
• Click on “Wellness Screening Form”
• Print it and bring it with you to your appointment

• Log into your myCigna.com account on your computer or the mobile app
• Click "Wellness Home" under the “Wellness” menu on your computer or tap "Wellness" on the app
• Click or tap "Earn Rewards" under the "Rewards" menu
• Scroll down to "Complete a Healthy event under the "Participation" category and click or tap on it
• Click or tap the “Take Me There” button and fill out the self-attestation form with the date of your event, check the box to certify completion
• Click or tap "Submit"

You can complete one self-reported event per quarter, below are some suggestions

• Fitness classes (virtual and in-person)
• Athletic events
• Team sports
• Monthly workouts
• Mindfulness activities (meditation, therapy, journaling. etc)
• Volunteering
• Nutrition counseling
• Weight management programs
• Prenatal classes
• CPR/AED training
• Financial wellness classes
• Professional development courses
• Utilization of the Employee Assistance Program

Preventive care (with the exception of dental and eye exams) is claims-validated, meaning it is awarded after a claim has been processed and you don’t need to do anything extra for your incentive to be awarded. It can 4-6 weeks following the processing of these claims to show as completed.

Please view the Preventive Care flyer for the SchoolCare Good For You! Well-Being Program for eligible preventive care.

To self-report a preventive dental or eye exam:

• Login to your myCigna.com account
• Click "Wellness & Incentives" under the “Wellness” menu or tap "Wellness" on the mobile app
• Click or tap "Earn Rewards" under the "Rewards" menu
• Scroll down to "Routine Dental Exam" or "Routine Vision Exam" under the "Preventive Care" category and click or tap on it
• Click or tap the “Take Me There” button and fill out the self-attestation form with the date of your exam and check the box to certify completion
• Click or tap "Submit"

Telephonic Coaching:

Speak one-on-one with a health professional about setting and achieving your personal wellness goals. Simply call 800-244-6224 to get started. Click here to view the Telephonic Health Coaching flyer.

Digital Coaching:

Participate in Journeys within the well-being program. Journeys are self-guided courses that can help build healthy habits like sleeping well, reducing stress, quitting smoking, reducing alcohol consumption, getting active, eating well and more.

• Log into your myCigna.com account
• Click "Wellness Home" under the “Wellness” menu or tap "Wellness" in the mobile app
• Click or tap “Journeys” under the “Activities” menu and select the program or programs you wish to complete based on your interests and goals
• You can earn Wellness Cash for completing up to three Journeys per quarter, but you may complete as many as you wish throughout the year

Steps challenges and healthy habits challenges are a great way to increase your activity, motivate yourself to make a new healthy habit stick and engage in some friendly competition among your friends, family and peers. You can invite colleagues, family and friends who are SchoolCare participants as well as up to 10 family, friends and neighbors who are not participants for added engagement and accountability.

To start a challenge:

• Login to your myCigna.com account
• Click on “Wellness Home” under the “Wellness” menu or tap "Wellness" in the mobile app
• Select “Join a Challenge” under the “Challenges” menu
• Select “Create”
• For Personal Challenges, choose the duration of the challenge and click “Start”
• For Healthy Habit Challenges, select the habit you want to work on, write a personal message and click “Start”
• Next, invite others to join by clicking “Invite Players”
• Add friends directly from your friends list that you’ve already establish, use the “Add Friends” button to search for other SchoolCare participants or use the “Invite Friends” button to add non-SchoolCare participant players

You can invite up to 10 non-SchoolCare/Cigna participants to join you in using the well-being program and participate in Challenges for added motivation and social accountability. Once they accept and create an account, your invited friends will have access to most of the features within the platform, however they are not eligible to earn cash incentives.

You can invite friends while creating a challenge (see steps in the question above) or:

• Login to your myCigna.com account
• Click on “Wellness Home” under the “Wellness” menu or tap "Wellness" in the mobile app
• Under the “Challenges” menu, click on “Friends”
• In the box that says “Build Your Support Group” select the “Invite Friends”
• Input their name and email address and click “Send Invite”

Omada is a lifestyle change program for those needing to lose weight and at risk of type 2 diabetes, hypertension, or high cholesterol.  You can take a short assessment to determine eligibility for the program at go.omadahealth.com/schoolcare.

Case Management is available for those who need additional help navigating a challenging health condition, coordinating care and treatment options. A Case Manager may contact you directly to determine if you qualify or you may call Cigna at 800-244-6224 to inquire.

Enroll in the first trimester and complete the program to earn $250 or enroll in the second trimester to earn $125. Call Cigna at 800-244-6224 to get started once you have confirmed your pregnancy.

For information about the SchoolCare’s Good For You! Well-Being Program, Cigna Customer Service is available 24-hours-a-day, 7-days-a-week at 800-244-6224.

There is also a very helpful FAQs section with answers and guidance to many more questions. This can also be found in the Wellness Portal by clicking on Support in the upper right corner and then click on "Visit our FAQ Support Page" in the window that pops up.

For technical assistance such as registering for an account, Cigna Technical Assistance is available 24-hours-a-day, 7-days-a-week at 800-853-2713.

For questions about Wellness Cash and issues not resolved by Cigna, please email SchoolCare at goodforyou@schoolcare.org or call 603-836-5031, Monday – Friday 8:30 a.m. to 4:30 p.m.